Table of Contents
LFA
Overview
About LFA
Client Procedures
Customer/Affiliate Information
Key Contacts at Client Location
Product Lines
Item numbers
Website
Pricing & Discounts
Overview
Chapter Discounts
Non-Affiliate Pricing
Special Discounts
Ordering Minimums
Sales Tax
Policies & Procedures
Returns & Refunds
Complimentary Copies
Payment Types
Shipping & Handling Fees
Shipping Options
Frequently Asked Questions
Frequently Asked Questions
Chapter Listings
Lupus Foundation of America
LFA
Overview
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About LFA |
The Lupus Foundation of America is the nation’s leading nonprofit voluntary health organization dedicated to finding the causes of and cure for lupus and to providing support and services to all people with lupus. Research, education and support services are at the heart of the LFA’s programs.
The LFA is the only lupus organization that has a nationwide network of nearly 300 chapters, branches and support groups in 32 states. The LFA also leads an international coalition of nearly 100 lupus organizations, large and small, around the globe. A directory of local chapters and international groups is available through www.lupus.org.
The LFA also works in partnership with other national organizations, and federal, state and local government agencies that share LFA’s commitment to people affected by lupus. Our most important partners, however, are thousands of caring individuals who volunteer their time, donate funds, and get involved in this most urgent cause. The Lupus Foundation of America is a tax-exempt charitable organization eligible to receive tax-deductible contributions under IRS Code Section 501 (c) (3). The LFA federal tax identification number is 43-1131436.
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Client Procedures
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Customer/Affiliate Information |
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Customer Types |
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Affiliated Chapter |
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International Affiliate |
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Other Lupus Group |
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General Public or Individual Chapter Member |
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Other Nonprofit Organization |
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Hospital or Medical Center |
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Physician or Group Practice |
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If you are a USA Chapter Member…….. |
Then……. |
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you will receive:
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Key Contacts at Client Location |
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Name |
Responsibility |
Tel. Number |
E-Mail Address |
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Tina Carter (Main Contact) |
Associate Director for Admin & HR |
202/349-1177 |
carter@lupus.org
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Seung-Ae Chung (For Accounting & Reporting) |
Director of Finance, CFO |
202/ 349-1141 |
chung@lupus.org |
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Jenny Allan (For Publications & Merchandise) |
Director of Publications |
202/349-1147 |
allan@lupus.org |
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Sara Struwe (For Chapter Related Issues) |
Director, Chapter Development and Training |
202-349-1146 |
struwe@lupus.org |
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Wick Davis (For eStore Issues) |
Director, Online Content |
202-349-1178 |
davis@lupus.org |
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Product Lines
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Books Brochures, and other printed materials |
Available products are listed on the Website. They include Books, brochures, videos, fact sheets, and merchandise. |
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Item numbers |
Established by NBS |
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Website |
Lupus Foundation of America website: www.lupus.org. Customers may also order with an order form. A catalog is not available. |
Pricing & Discounts
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Overview |
Chapter discount rates vary depending on product category as follows:
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Chapter Discounts |
Only chapters in good standing are eligible to receive discounts. |
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Non-Affiliate Pricing |
Most individuals will pay the public price. |
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Special Discounts |
From time to time, the LFA may offer special promotional discounts to specific organizational partners, to move excessive inventory, or promote new or specialized merchandise. NBS will be notified of the discounted items. |
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Ordering Minimums |
There is a $10.00 minimum for orders placed via credit card. |
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Sales Tax |
LFA Chapters are sales tax exempt. Other nonprofit may also be exempt from state sales taxes. |
Policies & Procedures
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Returns & Refunds |
No returns are permitted except damaged and incorrect orders. Returns must be received within 30 days of purchase and the original order number must be included for processing purposes. NBS return procedures will be followed. |
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Complimentary Copies |
This is no longer available. |
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Payment Types |
Credit Cards (Visa and MasterCard only), Check, Money Order |
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Shipping & Handling Fees |
Shipping and handling fees are based on invoiced amount of the order per the NBS S&H Table. |
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Shipping Options |
Rush and international shipments are available at additional cost. Customers should contact NBS prior to ordering to determine pricing. |
Frequently Asked Questions
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Frequently Asked Questions |
Q: Can anyone order? A: Yes, anyone can order either online, by telephone, fax, oir mail using the order form. Q: Can non-members order from their local chapter? A: Yes, we will give them the name and location of their local chapters if needed. |
Q. Is there a catalog? If no, when will we get one?
A. No. The product listing is on the eStore website. To get a complete list of items, visit the store online at http://shop.lupus.org.
Q. Will Chapters continue to be able to order items at a discount?
A. Yes, Chapters will continue to order items at a discounted price. The following discounts will be provided:
Quick guides, fact sheets and brochures will be discounted at 25%
Books will be discounted at 20%
All other merchandise will be discounted at 40%
Chapter discounts will not apply to LFA logo apparel because it is handled by an outside vendor.
Q. How will the chapter discount work?
A. The chapter will be notified of the chapter’s discount code prior to October 1, 2007. These codes are confidential and proprietary. Chapter discounts apply only to items ordered for chapter use. Misuse of the discount codes will result in the loss of discount privileges.
Q. Will the chapter discount apply to shipping charges?
A. No, the chapter discount only applies to eligible eStore merchandise. The discount does not apply to shipping charges.
Q. Can I place a rush order?
A. Yes. Please call the toll free number to request for an alternative shipping method. Note that there will be an extra S&H charges.
Q. Can our chapters continue to be billed for orders?
A. Unfortunately, no. In order to be able to offer the largest possible discount to chapters, and reduce the cost of operating the eStore, all orders must prepaid using a credit card (Visa or Mastercard).
Q. Is the process for placing orders changing?
A. Yes. With the new fulfillment house, we have added the ability to place an order online and the convenience of placing orders 24 hours a day, seven days a week. The easiest way to place an order is order through the eStore; however, you can still place an order by telephone, fax or mail.
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Orders Through the eStore
Orders Via Telephone
Orders Via Fax
Orders Via Mail
Lupus Foundation of America C/O Nonprofit Business Solutions 2701 Centerville Rd Wilmington, DE19808
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Q. When are the new educational materials available?
A. The new educational materials will be available in early October.
Q. How will the new materials be packaged?
A. The new educational materials will be packaged in packs of 100.
Q. What will be the costs for new brochures and new fact sheets?
A. The new brochures combine up to five of the previous brochures each and are 6.5” wide x 9” tall booklets. The new Quick Guides/Fact Sheets contain four pages of information and are more in depth than the previous fact sheets. They are 11” x 17” sheets, folded to be 8.5” wide x 11” tall.
We are testing pricing during the first six months of the LFA eStore operations. We have made every attempt to keep the pricing as reasonable as possible. The cost for 100 of the new Quick Guide/Fact Sheets will be $40.00 to the general public. With the chapter’s 25% discount, the price will be $30.00. The cost for the new brochures will be $94 per 100 for the public. The cost for the chapters will be $70.50.
Q Which of the old materials are being replaced by new brochures and new Quick Guides/Fact Sheets?
A. The LFA recommends utilizing the new Quick Guides/Fact Sheets as you would have used the old brochures, while the new brochures should be utilized when more in depth information is needed on a topic.
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Old LFA Materials (brochures and fact sheets) |
New LFA Brochure/Booklet |
New Quick Guide/LFA Fact Sheet |
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Understanding Lupus |
Understanding Lupus |
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Diagnosing Lupus |
Diagnosing Lupus |
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Treating Lupus |
Treating Lupus |
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Basics for Better Living |
Coping with Lupus |
Coping with Lupus |
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Living with Lupus |
Living with Lupus |
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Lupus and The Body
(compiled from fact sheets released during Phase I) |
Fact Sheets Previously Produced |
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Lupus in Overlap With Other Diseases |
Specific topics to be determined |
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Alternative Medicines |
Q. Will the old materials still be available?
A. No. The old material will no longer be available.
Q. Will the call center take calls in Spanish?
A. Yes. Call 1-800-558-0231.
Q. Who should I contact at the National Office if I run into a problem with the eStore?
A. If you have problems, please contact Tina Carter at (202) 349-1177 or carter@lupus.org.
